PactWord privacy policy

This policy explains how PactWord and AltPilot handle data for our website and Shopify app workflows.

Last updated: May 8, 2026

Who we are

PactWord is a brand operated by Shanghai Yuezhiwen Technology Co., Ltd. We build focused software tools for online merchants, including the AltPilot Shopify app.

Business address: Area A, 1st Floor, Building 104, No.1-30, Lane 88, Minbei Road, Minhang District, Shanghai.

Contact: [email protected]

Service providers

We use Shopify to provide app installation, product APIs, embedded app surfaces, billing, and app lifecycle webhooks. We use Cloudflare for hosting, Workers, D1 database, R2 storage, Queues, and AI infrastructure.

Data processed by AltPilot

AltPilot is designed for product image alt text workflows. It uses Shopify product-only permissions for the initial release.

Shop domain and installation/session records needed to operate the app.
Product and product image metadata needed to scan alt text status.
Generated alt text suggestions, review status, apply and rollback history.
Usage, job status, billing plan, and credit ledger records needed for quotas and support.

AltPilot does not require customer, order, checkout, fulfillment, or theme access for its current product image workflow.

For an app-specific summary, see AltPilot privacy.

How we use data

We use data to scan product images, generate conservative suggestions, show review states, apply approved changes, provide billing, quota, support, debugging, and compliance operations.

Retention and deletion

We retain operational records while a shop uses the app and for a limited period afterward when needed for support, security, billing, or legal reasons. CSV exports and evidence reports are retained for up to 30 days for merchant download and support.

Security and choices

We use signed Shopify OAuth and webhook verification, store secrets outside source code, and keep data access narrow. Merchants can uninstall the app through Shopify.