AltPilot Support
For help with the AltPilot Shopify app, contact PactWord support with your shop domain and the workflow step where you need help.
Email: [email protected]
Operator: Shanghai Yuezhiwen Technology Co., Ltd.
Business address: Area A, 1st Floor, Building 104, No.1-30, Lane 88, Minbei Road, Minhang District, Shanghai.
Typical response window: 2 business days for standard AltPilot support requests.
Include your shop domain, product or image reference, and whether the issue happened during scan, generate, review, apply, rollback, export, or billing.
Use this support email for demo-store coordination, reviewer questions, and Billing API confirmation-flow clarification.
Privacy and deletion requests for AltPilot can be sent to the same support address. Do not send passwords, API tokens, or customer data.